Is Out There.
Do You Know
Where To Find It?
Global business leaders rely on OmniTrak for intelligence and guidance as they cultivate opportunities in new markets and translate their brand values to new customer bases at home and abroad.
Proudly headquartered in Honolulu, Hawaii since its founding in 1981.
Hawaii: The only state in the nation where conversations with Asia, the West Coast and the East Coast all happen in a single business day. The most ethnically diverse state in the nation and the gateway to Asia-Pacific for American businesses.
Thinking globally and acting locally to partner with clients for their success in diverse marketplaces.
Tourism | Healthcare | Telecom | Retail | Entertainment
Whether high tech or high touch, a brand's emotional relationship with customers drives brand equity.
Aha moments enable today's great brands to cross borders, jump boundaries and win a share of the market's heart.
Expanding markets, developing new products, re-thinking servicing, increasing loyalty, growing equity, and more... All in a day's consulting work...
Insightful intelligence is the key to navigating the dynamic marketplace. While digital dashboards measure how your organization is doing, OmniTrak's team goes well beyond dashboards, illuminating your journey with actionable insights, ranging from exploratory concept development, to demand studies, communication and market strategies, brand health, marketing effectiveness, economic impact, and beyond. Within this diversity of services, OmniTrak provides a number of proprietary analytical services, including:
Your Opinion Matters
Divining TEA leaves for future travel growth from Asia
Deeper Insights than a "Brand-Aid" Solution
On-line, Off-line, In-person Intercepts, Focus Groups, Mixed Methodologies
Founder & CEO
Executive Vice President
Founder and CEO Hon. Patricia M. Loui is an international business woman whose expertise includes research, service and social marketing, and trade. Loui returned to OmniTrak in 2016 after serving for four-and-a-half years on the full-time Board of Directors of the Export-Import Bank of the United States. In this presidential-appointed, Senate-confirmed position at Ex-Im, Loui provided leadership on the Asia portfolio, where authorizations grew 20 percent, including new strategic initiatives in China and ASEAN. As OmniTrak CEO for more than 30 years, Loui expanded the company's portfolio to the culturally diverse markets of the Pacific Rim. She consulted with General Motors in the automaker's decision to select Buick to introduce in the GM-SAIC joint venture and on a country branding strategy; with The Walt Disney Company on a Disney-phile model for Asia, and with DFS Group to grow share among new and rapidly growing Asian tourists. She also led OmniTrak to become the first American company to conduct market research in Vietnam after suspension of sanctions, and one of the first to undertake studies in secondary cities in China. Prior to founding OmniTrak, Loui served as Chief Marketing and Product Development Officer at Bank of Hawaii.
President Chris Kam’s deep expertise in marketing research and forecasting spans more than 25 years and covers both the public and private sectors. A key OmniTrak executive, he leads the Marketing Insights and Development team which includes departments for statistics, analysis and reporting, data processing and consulting services. He dives deeply into survey analytics looking for the “aha” insights that transform research data into a competitive advantage. Kam is especially known for travel and tourism industry research and forecasting. Prior to joining OmniTrak, he served as the Hawai‘i Visitors and Convention Bureau’s Senior Director of Market Insights from 1996 to 2016. In that role, he served on the Bureau’s Marketing team and Marketing Advisory Committee. Kam possesses a deep understanding of Hawai‘i’s visitor industry and has worked closely with the Hawai‘i Tourism Authority’s Research Department for many years. He is also a popular and well-regarded speaker at national trade conferences, known for delivering complex data with useful action-oriented insights as well as with a sense of humor.
Executive Vice President Alan Ellis is responsible for data collection and field operations. He has built an outstanding reputation for consistently delivering a high quality, accurate product on-time and with excellent service. In addition to his career at OmniTrak, Ellis has served on the client side – as Research and Marketing Manager for DFS Hawaii. In this role, he managed a pro-active customer satisfaction research program for DFS. By integrating both research and internal sales data, DFS successfully developed new products for its high value customers. Currently, Ellis successfully and strategically manages projects across all four Hawaii counties and in East Asia, and has a well-earned reputation for excellent quality control. Ellis has more than 30 years of experience in field management of data collection across multiple methodologies – from internet self-administered to telephone to in-person intercepts to complex multi-country studies.
How may we help you? Contact us to learn more about OmniTrak's solution and to schedule a conversation about your market research needs.